Lightsmoon Reviews

Lightsmoon.com does not provide a clear return policy on their website. However, they do advertise a "Lightsmoon Satisfaction Guarantee" where they state that if a customer is not happy with a recent purchase, they can contact Lightsmoon and they will be more than happy to exchange or refund the order. It's important to note that the Better Business Bureau has challenged these claims and as of November 2021, Lightsmoon has failed to respond to their request for substantiation, modification, or discontinuation of the advertised claims.

In terms of shipping policy, there is no clear information available on their website. However, a customer complaint indicates that they paid Lightsmoon for a table that was allegedly delivered but never received. The customer reached out to the company to see if they could resend another or refund so that they could try to buy again. The customer service was reportedly uninterested in getting to a solution and made it extremely difficult for the customer to prove that they needed the issue fixed. They required the customer to go through a ton of hoops, even asking them to find CCTV footage proving that they never received the package. This suggests that Lightsmoon's shipping policy may be unclear and potentially problematic.

Please note that this information is based on available online resources and may not be fully accurate or up-to-date. It's always a good idea to directly contact the company for the most accurate information.

"Lightsmoon.com" is an online retailer based in Hawthorne, California. The company advertises a sale and offers a Lightsmoon Satisfaction Guarantee for their products, which they claim are designed and manufactured to perfection. However, there have been instances where customers have raised complaints regarding product issues. The company's customer service has been criticized for being unresponsive and making it difficult for customers to resolve their issues. Despite these criticisms, "Lightsmoon.com" has a following on social media platforms like Facebook, indicating a level of popularity among its users. The company was started by a small team with a vision to improve people's lives and homes by providing products that not only look great but also add value to their spaces. However, due to the lack of specific product and service details, it's recommended to exercise caution and conduct thorough research before making a purchase from "Lightsmoon.com".

Reviews and ratings for Lightsmoon.com are available. The Better Business Bureau (BBB) has a profile for Lightsmoon with an average customer review rating of 1.83/5 based on 6 customer reviews. There have been complaints about the company, including one about a customer who paid for a table that was allegedly delivered but never arrived. The customer service was reported as unhelpful in resolving the issue. Another source, Scam Detector, questions the legitimacy of the site, suggesting potential customers read reviews and conduct a detailed analysis before making a purchase. A third source, Scamdoc, gives Lightsmoon a very low trust score. However, these reviews and ratings should be considered with caution as they are based on limited customer experiences and analyses.

Based on the information available, Lightsmoon.com has a profile on the Better Business Bureau (BBB), but it has received a low customer review average and there are customer complaints about product issues. The BBB had requested the business to substantiate, modify, or discontinue claims on their website, but the business failed to respond. Additionally, the domain name of Lightsmoon.com is very recent and has a short life expectancy. Therefore, caution is advised when dealing with this website. It's always a good practice to do thorough research and check reviews before making any purchases from an online retailer.